CRM Management
A CRM (Customer Relationship Management) is a centralized platform that can take data from a series of different communication channels, such as a company’s website, telephone, email, live chat, marketing materials, support system or even social networks to be able to Manage data efficiently. Also, a powerful CRM allows you to automate basic tasks, simplify processes, improve costs, workflow and create multiple sales channels for your business.
Benefits of using a CRM
An effective CRM software increases customer satisfaction considerably by reducing reaction times to their requests by improving the flow of information between all parties involved in the management process, improving how feedback is managed and the company’s operational costs.
It will also help you organize sales activity from the beginning to the end, from creating proposals to tracking and completing tenders.
The main business objectives of CRM systems are to help organizations:
- to effectively manage new leads to transform into customers to reach the sale process;
- to support and manage relationships with current clients to maximize their livelihood for the company;
- to increase productivity and reduce the overall marketing, sales and operational costs.
Because CRMs automates processes such as contacts and communication, software can significantly accelerate daily processes and tasks for the whole team. It can also reduce errors and ensure that all communications arrive at the right people at the right time.
How can the solution offered by fabricant.ro can help me?
It is a complex business management company (Customer Relationship Management) that includes an advanced online billing program, spending management, equipment management, a customer and employee management system, a task management system and more, all affordable in the same place. All this will help you manage in a professional manner your customers and help at the same time improvement of your business performance.
What does “White Label” mean?
It is possible that the platform runs as a customized solution under the name of a public company or institution. In this case, the platform is installed in the hosting environment of the company / institution and will run under its own domain and name. Also, depending on certain special needs, other additional features can be added.
For more details about the White Label version click here.
Every company or institution, regardless of size, has its special specificity. That is why our platform integrates a special way that allows you to create custom fields to add or obtain additional information for customers, employees, products, bills and more.
Website Integration
Another particularly important feature is the ability to connect the CRM platform with an online store or the company’s / institution website. In the case of our platform, this is possible for websites using WordPress & WooCommerce, with other variants for other platform types.
GDPR Compatible
For us customer data management is another particularly important aspect. Therefore, the platform we can offer has a dedicated GDPR module by which both B2B or B2C customers can exercise their privacy, deletion or rectification.
